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Shorten Version of Our Policy

Booking Fee

  • A non-refundable booking fee secures your appointment and goes toward the total cost.

  • Fees are retained if you cancel/reschedule within 24 hours or No Show.

  • Cancel more than 24 hours in advance and reschedule within 48 hours to avoid losing your fee.​

2

Courtesy Appointment Reminders

You’ll receive reminders via text/email:

  1. When booking

  2. 7 days before

  3. 3 days before

  4. 25 hours before

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Cancellations or reschedules after the 24-hour reminder result in forfeiting your fee.

3

No Call/ No Shows

  • No communication and missing your appointment will forfeit your fee and cancel future bookings.

  • Two No Shows result in permanent removal as a client.

4

Same Day Reschedule or Cancellation

Changes within 24 hours of your appointment will result in forfeiture of your fee.

5

Late Arrivals

  • Arrivals after 10 minutes will be marked as canceled, and your fee will be retained.

  • Courtesy calls/texts do not exempt you from late fees or cancellation policies.

6

Refund

  • Services are non-refundable. Adjustments can be made within 2 days of your appointment at no charge.

  • Products can be refunded within 3 days if unused, unopened, and with a receipt.

7

Menstrual Cycle

  • You can wax on your cycle with a fresh tampon or consider alternative services instead of canceling.

8

Reschedule and Cancel

  • Reschedule/cancel via the "Change/Cancel Appointment" link in your confirmation email.

  • If canceling, reschedule within 48 hours to avoid losing your booking fee.

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For questions, text us at 844-618-0602.

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